Billing support.

Problem with a purchase? Rank didn't show up, payment failed or you were charged twice? Send us a ticket and the store team will sort it out.

Ticket sent

The store team will look into it, usually within 24 hours. Our reply shows up on this page under "Your tickets".

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View my orders

Quick fixes

My rank isn't showing in game

Ranks are applied within a minute of payment. Reconnect to the server first. If it's still missing, open My orders — if the order says Paid, send a ticket and we'll push it manually.

I paid by card but the order is pending

Open My orders and press Check payment. That asks Stripe directly and activates the rank if the payment went through.

How long do Cash App orders take?

Cash App orders are checked by hand, usually within a few hours. Make sure you put your order ID in the Cash App note.

Crypto payment still confirming

Crypto needs blockchain confirmations, which can take 5–60 minutes depending on the coin. Your rank is applied automatically once it confirms.

Can I get a refund?

Ranks are digital and active right away, so they're generally non-refundable. We do refund duplicate charges and orders that were never delivered.

Don't open a chargeback. Disputes with your bank take weeks and lock your account. Send a ticket instead and we'll fix it faster.

Billing support.

What's wrong?

Your purchase

Details

Ticket sent